Legal

Registered Name & Office: ROANZA LIMITED, Leacroft Road, Risley, Warrington, WA3 6NN, UK - Company No. 08865644.


© Roanza Limited, 2012. All Rights Reserved.

The text, images, graphics, sound files, animation files, video files and their arrangement on Roanza Limited, Internet sites are all subject to Copyright and other intellectual property protection.

These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some Roanza Limited Internet sites also contain material that is subject to the copyright rights of their providers.


Product variations

Some of the product information, illustrations and images contained on this Internet site may have been prepared for generic use on Roanza Limited Internet sites maintained in different countries around the world. Consequently, some of the information and/or accessories which are not available in some countries or which, in order to satisfy local market demand or regulatory controls in such countries, may only be available in different specifications or configurations.

If you are interested in any vehicle model, paint, option or accessory shown on the Internet site and are unsure of its availability or specification in your locality, you should contact Roanza Limited and/or a local authorized dealer for the relevant product, for information of current details in your locality.


Prices

All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.
Complaints procedure
 
Treating customers fairly is at the heart of everything we do, however in the unlikely event that you wish to register a complaint about the sale of our finance or insurance products, please contact in the first instance;
 
In writing: Customer Care Co-ordinator, Roanza Ltd, The Enza Building, Leacroft Road, Risley, Warrington WA3 6NN
By Telephone: (01925) 847100
By Email: marketing@mercedescv.uk
 
We will acknowledge your complaint within 7 working days and we will then send you a final response to your complaint within 8 weeks of you advising your complaint to us.
 
In the unlikely event that a complaint remained unresolved after eight weeks, you have the right to refer it to the Financial Ombudsman Service (FOS).
 
Please note that you have 6 months from the date of our final response to refer your complaint to the Financial Ombudsman Service.
Details of how to contact the FOS;
 
By Post
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
By Email
complaint.info@financial-ombudsman.org.uk
By telephone
020 7964 1000 (switchboard)

Trademarks

Unless otherwise indicated, all marks displayed on Roanza Limited Internet sites are subject to the trademark rights of Roanza Limited and Mercedes-Benz, this applies especially to their model name plates and their corporate logos and emblems.


No Licenses

Roanza Limited has thought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Roanza Limited must protect their Intellectual Property, including their patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a license to Roanza Limited Intellectual Property.


Cautions regarding forward-looking statements

Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website contain among other things forwardlooking statements that reflect management´s current views with respect to future events. The words "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to:

an economic downturn in Europe or North America;
changes in currency exchange rates, interest rates and in raw material prices;
introduction of competing products; increased sales incentives;
decline in resale prices of used vehicles.

If any of these or other risks and uncertainties occur (some of which are described under the heading "Risk Report" in Roanza Limited´s most recent Annual Report and under the heading "Risk Factors" in Roanza Limited’s most recent Annual Report on Form 20-F filed with the Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.

We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.


No warranties or representations

The information on this Internet site is provided by Roanza Limited "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies.

This Internet site contains links to external sites, which are not under the control of Roanza Limited. Therefore we are not responsible for the contents of any linked site. Roanza Limited is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Roanza Limited of the linked site.


The Modern Slavery Act 2015.

Statement of Mercedes-Benz Cars UK Ltd, Mercedes-Benz Trucks UK Ltd, Mercedes-Benz Vans UK Ltd and Mercedes-Benz Parts Logistics UK Ltd, Mercedes-Benz Financial Services UK Ltd (the Mercedes-Benz UK Companies)
Pursuant to the Modern Slavery Act 2015

The Modern Slavery Act 2015 came into effect on 29th October 2015. This law requires manufacturers and retailers doing business in the UK which supply goods or services and have an annual turnover exceeding £36 million to disclose information regarding their policies to eradicate slavery and human trafficking from their supply chain and within their business.

The Mercedes-Benz UK Companies are proud of the integrity measures they take in this regard.

The Mercedes-Benz UK Companies’ efforts to eradicate slavery and human trafficking in their supply chains and own businesses include the following:

Supply Chain.
Written policies and procedures.
The Mercedes-Benz UK Companies maintain written policies that strictly prohibit the use of slavery or human trafficking in their direct supply chains. These include the Mercedes-Benz UK Companies’ brochure entitled “Ethical Business – Our Shared Responsibility” in which they communicate their ethical principles and associated expectations to their supply chain. Their supplier code of conduct requires all suppliers to the Mercedes-Benz UK Companies to sign up to a sustainability clause which details all requirements around forced labour, slavery and human trafficking. 

This can be found on the supplier portal as follows:

Supplier portal 

Supplier certifications.
When a supplier signs up to the sustainability clause, it receives official certification to this effect. By this certification the suppliers that Mercedes-Benz UK Companies interact with confirm they will adhere to the guidelines and expectations that Mercedes-Benz would expect, focusing on but not limited to “Child Labour Avoidance”, “Freely Chosen Employment”, and “Freedom of Association” in line with the Modern Slavery Act. This agreement is mandatory and the Mercedes-Benz UK Companies do not deal with suppliers who do not sign up to this clause.

Third party audits.
The Mercedes-Benz UK Companies have the right at any time to audit suppliers for compliance against the sustainability clause.

Violations.
The Mercedes-Benz UK Companies have a zero tolerance policy towards violations of the laws banning forced labour, slavery and human trafficking. The Mercedes-Benz UK Companies’ contractual agreements permit the termination of suppliers for a single violation.

Our own business.
Written policies and procedures.
Mercedes-Benz UK Companies’ Integrity Code details the rules and procedures by which they should treat fellow employees. This includes:

-Transparent and fair behaviour, such as protecting human rights
-Compliance with legislation, including fundamental rights at work - in particular freedom of association and elimination of discrimination throughout employment.

Employee Training.
-The Mercedes-Benz UK Companies conduct on-line and face to face training for all employees to emphasise the importance of acting with integrity and in line with their own internal Ethical Business Code.

-Compliance officers incorporate guidance regarding the Modern Slavery Act into regular company training sessions.

Human Rights.
The Mercedes-Benz UK Companies regularly undertake a Human Rights Compliance Assessment to ensure that all areas of their businesses are compliant with their Ethical Business Code and international human rights standards and that all employees are treated in a fair and transparent manner. This includes adherence to the Working time Directive and the Minimum Wage.

Violations.
The Mercedes-Benz UK Companies’ disciplinary policies permit the termination of employees found to be involved in any breach of the law banning forced labour, slavery and human trafficking.


The Mercedes-Benz UK Companies will continue to update their policies and procedures as required to ensure they maintain appropriate safeguards against any mistreatment of persons involved in their supply chains or own businesses.